2017-18 MIAMI HEAT BOUNCE PASS TERMS AND CONDITIONS
Your Miami HEAT Bounce Pass ("Pass" or "Passes") is a 44-game plan (3 preseason and 41 regular season HEAT home games). With this plan, you will receive access to one mobile ticket to each of 44 games (for a total of 44 tickets). Limit four Passes per person. Full payment is due at the time of purchase. Cost is six hundred dollars ($599) per Pass (i.e., $599 for access to a total of 44 tickets). Offer expires at 4:59p.m. on September 15, 2017. Passes, specific games, and specific seat locations are at all times subject to availability. The full set of FAQs below are for your convenience and are part of the terms and conditions that apply to your Miami HEAT Bounce Pass purchase and use.

PAYMENT
Payment for your Pass must be made in full on the date of purchase. You warrant that you have the authority to authorize charges to the credit card you use. You understand and agree that the Miami HEAT is not liable, in any way, for erroneous bill statements or incorrect charges and that should an error occur in billing or debiting, the Miami HEAT's only responsibility is to correct such error when and if the Miami HEAT receives written notice of such error. All sales and debits are non-refundable. You understand that, at the Miami HEAT's sole discretion, your access may be restricted or revoked if any authorized charge is refused or unable to be processed for any other reason. Incorrect information that prevents the Miami HEAT from processing your credit card charge will be promptly communicated via telephone, fax or email to the contact person you indicate. Failure of purchaser to correct problem within twenty-four (24) hours of such notice may result in the cancellation of your purchase(s). Any payment that is ten (10) or more days delinquent is subject to a fee of up to 5% of the amount overdue. Failure to adhere to all payment terms, including the payment of fees, will entitle the Miami HEAT in its sole discretion to deactivate your tickets or cancel your account without refund. You understand that seat locations and/or actual games played are subject to availability and that the Miami HEAT does not guarantee or warrant, by your purchase or otherwise, any of the same. Pricing is not guaranteed until purchase is complete and payment is received by the Miami HEAT.

LICENSE
Your purchase entitles you to access to certain tickets to certain Miami HEAT games. As between you and the Miami HEAT, such tickets are owned by the Miami HEAT, and entitle you to a revocable license (the "License"). The Miami HEAT reserves the right to revoke the License granted by any ticket by refunding the purchase price. The Miami HEAT may also revoke the License or any portion thereof and/or seek any other legal remedies if you fail to make any payment due or breach any other term to which you agreed including those contained herein and on the back of any relevant individual ticket.

TICKET DELIVERY
Tickets in your account will be made available to you on the date of each game associated with your Pass upon your confirmation of your intent to attend the relevant game. Seat location information will be accessible via your supported mobile device only.

ADDITIONAL PURCHASE TERMS & CONDITIONS
Tickets associated with your Passes will not be released unless the account is in "good standing." "Good standing" means you are not in breach of any applicable term, and that the Miami HEAT received your payment in full. Passes are available on a first come, first serve basis and no rain checks will be provided. None of the applicable terms may be amended unless signed by both you and the Miami HEAT. The brokering of tickets, directly or indirectly and regardless of whose name in which such action is attempted, is expressly prohibited. Failure to adhere to these ticket purchase limitations will entitle the Miami HEAT, in its sole discretion, to deactivate your remaining tickets and/or cancel your account. Where applicable, the Miami HEAT is not responsible for interrupted transmissions, network, server, website or other connections, availability, technical failure, or other errors of any kind whether human, mechanical, electronic, or network-related to your transaction. Purchase of a Pass does not guarantee an opportunity to purchase playoff tickets.

UP TO $100 UPGRADE CREDIT
Upon full payment for your Pass, you will be issued a credit worth up to $100 in location upgrades (“Credit”). Credit can be used to upgrade the location from which you watch the relevant game using a ticket issued as part of your Pass. Credit will expire at the end of the 2017-18 Miami HEAT regular season, and no credit or cash will be issued for unused Credit. Upgrades may not be available for every game, and Credit cannot be used during games for which upgrades are not available. To use your Credit during a valid game, enter the AmericanAirlines Arena using a ticket issued as part of your Pass, and then make your request at heat.expapp.com on your supported mobile phone after logging into your account with the same email address with which you purchased your Pass. Once your Credit runs out, you may purchase additional upgrades via your account at heat.expapp.com. The price of an upgrade will vary depending on location and availability. Credit is nontransferable, nonrefundable, and has no cash value. Purchase amounts that exceed the value of your available Credit will require an additional method of payment for the balance due.

PLEASE NOTE THE FOLLOWING NBA RULE
If in the opinion of AmericanAirlines Arena security personnel and/or game officials, a spectator engages in excessive verbal abuse of a player, coach, game official or other spectator that is obscene, profane, racial, or otherwise objectionable, or that interferes with play, with the coach's ability to communicate with his players during game play or huddles, or with a game official's ability to satisfactorily perform his or her duties, then such spectator may be given a warning and/or ejected. Any Pass purchaser who (i) has been ejected for the first time during a season for reasons set forth in the preceding sentence, or (ii) whose Passes were used by a spectator who was ejected for the first time during a season for any such reason, will be sent a written notice by his or her home team (with a copy to the League Office) advising the ticket holder that his or her Pass will be revoked if he or she, or someone using his or her Pass, is ejected from a game for any such reason for a second time during the same season. If a Pass purchaser, or someone using the Pass, is in fact subsequently ejected from a game for a second time during the same season for any such reason, the Miami HEAT will revoke the Pass.

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